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Frequently Asked Questions

Do you have questions about your recent Now You Know Media purchase? Need help understanding how to use your brand new CDs or DVDs?
Find quick answers to all of your questions below…



Order Status

When does my order ship?

Orders typically ship within 48 hours and reach customers within 5-10 days.

How do I change quantities or cancel an item in my order?

If you would like to change or cancel your order please contact us at info@nowyouknowmedia or call 800-955-3904 during business hours (9am-5pm EST).

My order never arrived.

Please contact us at info@nowyouknowmedia or call 800-955-3904 during business hours (9am-5pm EST).

An item is missing from my shipment.

Please contact us at info@nowyouknowmedia or call 800-955-3904 during business hours (9am-5pm EST).

My product is missing parts.

If your product is missing CDs, DVDs or is supposed to include a study guide and does not, please contact Customer Service at 1-800-955-3904 and we will replace your product or send you any missing components immediately.



My Account

How do I create an account?

  1. Click the "My Account" link at the top right side of our site.
  2. Under the New Customers heading, click on “Create an Account”.
  3. Enter your personal information and desired Login Information.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account" link at the top right hand side of our site and sign in with your username and password. Click on “Account Information” in the menu on the left side of the page.

 

How much is my shipping?

Inside the U.S. & Canada:
Small Programs
(1-3 Discs)
Large Programs
(4+ Discs)
1 Program $3.95 $8.95
2 Programs $6.00 $15.95
3 Programs $8.00 $19.95
4 Programs $10.00 $22.95
5 Programs $13.00 $25.95
6 Programs $16.00 $27.95
7+ Programs $19.00 $29.95
Outside the U.S. & Canada: $19.95


I forgot my password.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot Your Password?". Enter the email address associated with your account and you will receive an email with a brand new password.

How do I return my product?

If you are unsatisfied with your product, please print and complete this Returns Form and include with your returned product. Ship your return to:
Now You Know Media Returns
12115 Parklawn Dr., Suite B
Rockville, MD 20852

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service, at 1-800-955-3904, within 72 hours of receiving the product.

What is your return policy?

Every Now You Know Media product is backed by our full 90-Day Satisfaction Guarantee. If you are not completely satisfied with your purchase for any reason, please complete a Returns Form and we will issue an exchange or a full refund for the price you paid. If a disc should break, warp or become damaged, we will happily replace it for free, as long as the product is in production.

When will I receive my order?

Your order will reach you within 5-10 days of your purchase. For international delivery, typically, from the time you place your order, you will receive your package within 14 business days. However, each country has a different customs policy, making it impossible to guarantee an exact delivery time.

International Shipping

Do you ship to my country?

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During sign-up we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options including American Express, MasterCard, Visa and Discover Credit Cards and Electronic Check. If you would like to be billed please place your order over the phone by calling 800-955-3904 during business hours (9am-5pm EST).

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

Our 90-Day Satisfaction Guarantee

Every Now You Know Media product is backed by our full 90-Day Satisfaction Guarantee. If you are not completely satisfied with your purchase for any reason, please complete a Returns Form and we will issue an exchange or a full refund for the price you paid. If a disc should break, warp or become damaged, we will happily replace it for free, as long as the product is in production.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?

If you are ordering from outside the state of Maryland, there is no sales tax. If you are ordering from Maryland, a 6% sales tax will be added to your order.

I have a question on my charges.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top right of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

 

Technical Support

How do I listen to my CDs on an iPod or mp3 player?

Please read this guide, which will provide you with all the information you need to import your CDs to your computer, and transfer them to your portable music player.

How do I use downloadable programs?

Please read this guide, which will provide you with all the information you need to purchase, download and listen to our downloadable programs.

How do I use my study guide on CD?

Please read this guide, which explains how to use the written study guide included with your CD.

Why are the titles of the lectures wrong in iTunes?

Please read this guide, which will help you fix the titles and other meta-data associated with your digital audio files.

How do I contact you?

We can be reached between the hours of 9am-5pm EST, Monday through Friday.
Contact us by phone at 800-955-3904
Contact us by email at info@nowyouknowmedia.com

Our mailing address is:
Now You Know Media, Inc.
12115 Parklawn Dr., Suite B
Rockville, MD 20852

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